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Privacy Policy

Last updated: January 20, 2026

1. Overview

This Privacy Policy explains how CommonPoint LLC collects, uses, and protects information related to:

  • Our professional marketing services
  • Our voice survey software platform

2. Information We Collect

Depending on how our services are used, we may collect:

For Marketing Services

  • Client contact information
  • Business communications
  • Project-related materials and data provided by clients

 

For Voice Survey Software

  • Phone numbers provided by users for survey delivery
  • Call metadata such as call time, duration, and status
  • Survey responses
  • Audio recordings of survey calls (if enabled)Technical data such as IP addresses and system logs

3. How Information Is Collected

Information is collected through:

  • Direct communication with clients
  • User configuration of surveys
  • Automated processes during survey calls
  • Standard website analytics and logs

4. How We Use Information

Information is used to:

  • Deliver professional marketing services
  • Operate and support the voice survey platform
  • Provide reporting and insights to users
  • Improve service quality and reliability
  • Provide customer support
  • Meet legal and regulatory obligations

5. Communications Infrastructure and Service Providers

We use third-party service providers to support voice communications, hosting, analytics, and security.

These providers process data solely to perform services on our behalf and do not use the data for their own independent purposes.

6. Data Sharing

We do not sell personal information.
We may share information only:

  • With service providers supporting our operations
  • To comply with legal obligations
  • To protect the security and integrity of our services

7. Call Recording and Voice Data

If call recording is enabled, audio recordings may be stored to support survey accuracy, quality assurance, or reporting.

Retention periods vary based on service configuration and applicable requirements.

8. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Data may be deleted or anonymized after service termination.

9. Data Security

We use reasonable technical and organizational safeguards, including access controls and secure infrastructure, to protect information.

No method of transmission or storage is completely secure.

10. User Rights

Users may request access to, correction of, or deletion of their information by contacting us. Requests will be handled in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

12. Contact Information

Privacy inquiries may be sent to:

Email: [email protected]