Last updated: January 20, 2026
This Privacy Policy explains how CommonPoint LLC collects, uses, and protects information related to:
• Our professional marketing and consulting services
• Our SMS-delivered survey platform, which may collect responses via typed or voice input within a web-based survey interface
Depending on how our services are used, we may collect the following information.
For clients using our professional services, we may collect:
Client contact information
Business communications
Project-related materials and data provided by clients
This information is used solely to deliver contracted services.
For users of our survey software, we may collect:
Phone numbers voluntarily provided to receive survey links via SMS
Survey responses submitted by participants
Voice input processed transiently in real time to generate survey transcriptions; no call audio recordings are stored or retained.
Technical data such as IP addresses and system logs
The voice survey platform is not used for marketing, advertising, sales, or promotional outreach.
Information is collected through:
Direct communication with clients
User configuration and administration of survey
SMS delivery of survey link
Participant interaction with web-based survey interfaces, including optional voice input•
Standard website analytics and system logs
Phone numbers used for voice surveys are collected only where individuals have voluntarily provided consent to participate.
We use collected information to:
Deliver professional services to clients
Operate, maintain, and support the voice survey platform
Conduct polling and survey calls requested by our clients
Provide reporting and aggregated insights to survey administrators
Improve service quality, reliability, and performance
Provide customer support
Comply with legal, regulatory, and contractual obligations
We do not use survey data or phone numbers for unrelated purposes.
Participants receive voice survey calls only after providing consent to participate.
Each survey call includes instructions for opting out of future calls. Opt-out requests are processed promptly, and opted-out numbers are suppressed from future survey activity.
We use third-party service providers to support voice communications, hosting, analytics, and security.
These providers process data only to perform services on our behalf and are contractually restricted from using the data for their own independent purposes.
We do not sell personal information.
We may share information only:
With service providers that support our operations
When required to comply with legal or regulatory obligations
To protect the security and integrity of our services
Voice responses are collected only when a participant voluntarily speaks into their device microphone within the survey interface and grants permission for microphone access.
Audio is processed transiently and in real time for transcription purposes only. No audio recordings are stored or retained by CommonPoint after transcription is completed.
Transcribed responses may be stored as survey results for reporting and analysis.
We retain information only as long as necessary to:
Provide services
Meet legal or regulatory obligations
Resolve disputes
Data may be deleted or anonymized following service termination or upon request, subject to applicable laws.
We use reasonable technical and organizational safeguards, including access controls and secure infrastructure, to protect information.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Individuals may request access to, correction of, or deletion of their information by contacting us. Requests are handled in accordance with applicable data protection laws.
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
Privacy inquiries may be sent to:
Email: [email protected]
